Reviews
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Kind Words from Our Clients
“I cannot say enough good things about Lenity. The staff is friendly, compassionate and knowledgeable. The surgical team is absolutely amazing and Dr. Tong was quick to respond to my emails. After having major surgery, my dog is back and better than ever thanks to Lenity”
– KR“I called Lenity last weekend after my recently adopted rescue dog ate something in a bush and started vomiting. The person on the phone was very friendly and said they would see him. The process is efficient and seamless, you check in from your car, complete paperwork and then my dog was taken in. He was examined and I rec’d a phone call from Dr. Zak, also very friendly and explained thoroughly his recommended treatment. Every member of the staff (vet techs Brian and Amanda, I think) was wonderful, so nice, patient and kind.
I really cannot remember the last time I experienced this type of excellent service at an ER Vet and I am so thankful to have found them. After recently moving back to the Bay Area, I was concerned about finding services in this exact type of situation. I had previously used another well know Vet Specialist and did NOT want to go back there since their customer care and services had severely declined over the years. I highly recommend Lenity Vet Specialists and Emergency Care.”– Kim McGarvey“I was referred to Lenity by Sage Redwood City when the wait there was 8 hours long. Our dog was suddenly not able to use one of his hind legs so we didn’t want to wait. Our experience was excellent. Our wait time was less an hour. The staff was very friendly and professional. Dr Sanchez was very thorough and took the time to answer all our questions and recommended a good treatment plan. Our follow-up with the surgeon Dr Tong on Monday was also very good. Thorough, walked us through all the scenarios and felt like he had our dog’s best interest in mind. It’s not cheap but these types of services never are. I would highly recommend Lenity for your emergency needs.”
– Winslow Yee“Thank you for all your assistance during our emergency visit last weekend. Everyone was very attentive and were great about communicating to us the process and wait times. From experience, their prices are more affordable than other emergency vets in the area. Unfortunately, our 18yo dog crossed the Rainbow Bridge due to old age. The Lenity staff were very thoughtful and kind. They treated our beloved pet with dignity, respect and kept his remains until he was picked up by Colma Pet rest, our cremation place of choice. I would definitely return for emergency services if the need arises again in the future.”
– RT Pineda“These guys are amazing! My dog needed emergency life-saving surgery and they got us in asap through the ER department. When they told me the cost of the surgery, I thought I was going to have to put my dog down because I could not afford it. However, they worked with what I had and we were able to save my dog. The doctor was straight-forward, but you can tell she cared about each and every animal that came into their clinic. I am glad I came here because otherwise I don’t think my girl would be here today. My only negative feedback is the front desk didn’t seem to be in the know-how and they weren’t as friendly as you would expect. Otherwise, I still give them 5 stars and would highly recommend for ER services.”
– Brandon Cooper
Posted on GoogleTrustindex verifies that the original source of the review is Google. Our dog Dakota was having some weird symptoms - pacing, shaking, walking weird, and yelping when touched. We brought her here and were seen right away. Everyone was kind, attentive, and showed a lot of care for our dog! Luckily her condition ended up not being too serious, just the start of a disc condition in her neck. They did an exam, blood test, and sent us home with 2 medications which came out to around 500 dollars. Yes expensive but I was honestly expecting more since emergency vets are super pricey. Totally worth it since our dog is doing better! Hopefully we won’t have another emergency but if we did we will definitely be back!Posted on GoogleTrustindex verifies that the original source of the review is Google. This place is wonderful and so kind! My dog got into a little rumble with a raccoon and they saw us immediately and got him the help he needed. Highly recommended!Posted on GoogleTrustindex verifies that the original source of the review is Google. Excellent care and professionalismPosted on GoogleTrustindex verifies that the original source of the review is Google. We had such a great experience at Lentiy Veterinary Clinic. We brought our almost 2-year-old lab, Bentley, in around 3:45am after hearing him cough for hours in a way we’d never experienced before, including coughing up mucus, which really scared us. Michaela, our vet tech, was actually the one who answered the phone and reassured us that coming in was the right call. She was so friendly, nurturing, and gentle with Bentley, and immediately helped put us at ease. Bentley is usually very nervous at the vet, but he did great with Michaela right away, which says a lot. Dr. Kuang was thorough, kind, and welcoming. She took the time to carefully evaluate Bentley and explain everything to us in a way that felt thoughtful and reassuring. The whole visit felt seamless and easy, which is not something you typically expect from an emergency vet. My husband and I were completely exhausted, and they made us feel just as taken care of as Bentley. The office itself was incredibly clean and aesthetically pleasing, with a comfortable waiting area, cozy chairs, and even a great selection of snacks and drinks, such nice touch that most vets dont have. On top of everything, the pricing was very reasonable. We’re so grateful for the care Bentley received and would absolutely recommend them to anyone needing emergency veterinary care.Posted on GoogleTrustindex verifies that the original source of the review is Google. I’m comforted knowing this clinic is nearby! Went in for something minor for my large dog around midnight on a Friday. The receptionist, vet tech, and doctor were all so kind and knowledgeable. There was no wait. The facilities are clean and well-stocked. Really great all around. $230 without insurance.Posted on GoogleTrustindex verifies that the original source of the review is Google. Lenity is honestly one of the best Emergency Vets we’ve ever been to. We went recent for our dog Bruno who eat an unknown amount of fertilizer and Lenity works with Poison Control to ensure proper care is done. They don’t gouge your pockets and aren’t pushy with treatment if aren’t able to afford everything. Staff is LOVELY and the environment in the office eases all nerves. Truly thank you Lenity for taking care of Bruno!Posted on GoogleTrustindex verifies that the original source of the review is Google. Exceptional care for our little Kobe during an emergency, we couldn’t be more grateful! We brought our beloved Yorkshire Terrier, Kobe, in yesterday morning for emergency surgery after an accident, and the entire team at Lenity Vet Specialists & Emergency Care went above and beyond in every way. Dr. Kim Carlson is an incredibly skilled surgeon with such a gentle, caring touch. She performed Kobe’s emergency surgery and explained everything so clearly, making us feel completely at ease during what was a very stressful and scary time. Her expertise and precision are outstanding, and you can truly tell how much she loves her patients. Kobe received the best possible surgical care from her. Dr. Tye was equally wonderful — kind, sweet, and so attentive. She took the time afterward to give us thoughtful advice and answer all our questions with patience and compassion, making sure we understood every step of Kobe’s recovery. A huge thank you also goes to Maria at the front desk. She was warm, welcoming, and provided excellent customer service from the very first moment we walked in. Her helpfulness and positive energy really set the tone for the whole visit. Everyone we interacted with was so nice, caring, gentle, and detailed in their explanations. The pricing was very fair and transparent, especially for the high level of specialty emergency and surgical care we received. We felt truly supported and never rushed. If your pet needs specialized surgical care or emergency treatment, I can’t recommend Lenity highly enough. They treated Kobe (and us) like family. Thank you, Dr. Carlson, Dr. Tye, Maria, and the whole team — you made a terrifying situation so much better, and we are so grateful Kobe is in good hands!
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